All orders are usually dispatched the same day if the order is in to us by 2:00pm. Our standard shipping is a 2 day service, this allows us to continue offering incredible prices. However over 90% of our orders are sent on a next day delivery service. If you are urgent for a product, just give us a call before you place the order and we will ensure your goods are sent on a priority service.
You will be required to be in to sign for goods when they are delivered. Our carriers will attempt delivery, and if no one is in, they will leave a card and try again the following working day. If no one is in again to sign for the goods then they will be returned to the depot. You will be required to collect from the depot. We can arrange further delivery attempts, however this is chargeable and may be higher than the original delivery cost you paid. If goods are not collected from the depot or we receive no communication from you then the goods will be returned to us. We will then refund the order and deduct our total delivery costs from the order value. This includes the delivery charge (charged at our cost), and the subsequent surcharge for returned goods.
Should you find that an item on your order is damaged, or something is missing, then you must inform us within 48 hours of receipt of the parcel. We will provide a refund or replacement of the items.
Should you change your mind after purchasing a product, then get in touch with us and we will arrange collection of the item and a refund. Goods can be returned within 30 days of receipt of goods. Carriage charges back to us are at your cost. Handling charges may apply on some products to cover excess delivery charges. All returned items must be unopened and in the original packaging, we are unable to accept returned items that have been opened.
Orders can be cancelled and refunded in full if cancelled prior to delivery being accepted. After goods have been received, buyer is liable for the return carriage costs.
We charge VAT on all orders (excluding vat exempt products) at the current rate of 20%.