Our trade counter is open to the both trade customers and the general public.
Collection from our trade counter is easy. You can purchase and pay for all items online and select 'Collect from our Trade Counter' during the checkout process, this will remove any delivery charges from your order, it also makes sure we can get your order ready for you. Please make sure you bring your confirmation email with you when you collection your items.
You can of course call into our trade counter without purchasing online and buy your goods when you visit.
We aim to get all orders placed before 12pm shipped on a next day service. This ultimately depends on the physical size and weight of your order.
Irregular sized items, such as tile trims will incur an extra delivery charge because they don't conform to regular package sizes, this is out of our control and we are in the hands of the courier.
We deliver to UK customers only, for some areas such as the Scottish Highlands, Northern Ireland and non mainland areas delivery charges are more expensive, again this is down to the courier.
Orders over 60kg are classed as a Pallet Service which will give you a curb side delivery, please make sure you have the means to accept these heavy deliveries.
Please check your order before signing for it, if it is damaged you must note it on the delivery acceptance note, also if possible take a photograph of the damage. Inform us as soon as possible either by calling 01244 259 133 or email firstname.lastname@example.org.
All delivery charges are calculated during the checkout process. You can arrange for your own delivery, choose 'Collect from Trade Counter' during checkout and just let us know that a third party will be collecting on your behalf, we cannot be held responsible for the items once they have left our premises.
If you have any questions please get in touch with us.