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Delivery Information

Trade Counter Collection

Our trade counter is open to the both trade customers and the general public.

Collection from our trade counter is easy. You can purchase and pay for all items online and select 'Collect from our Trade Counter' during the checkout process, this will remove any delivery charges from your order, it also makes sure we can get your order ready for you. Please make sure you bring your confirmation email with you when you collection your items.

You can of course call into our trade counter without purchasing online and buy your goods when you visit.

Delivery Charges

We aim to get all orders placed before 12pm shipped on a next day service. This ultimately depends on the physical size and weight of your order. Some of the larger sized items need to be shipped on an economy service which takes longer, we will contact you to confirm an estimated delivery date proir to despatch.

Currently we don't ship irregular sized items, such as tile trims due to delivery charges and packaging costs, this is out of our control and we are in the hands of the courier. If you want to bulk order tiles trims please get in touch.

We deliver to UK customers only, for some areas such as the Scottish Highlands, Northern Ireland and non mainland areas delivery charges are more expensive, again this is down to the courier.

Orders over 30kg are classed as a Pallet Service which will give you a curb side delivery, please make sure you have the means to accept these heavy deliveries.

Please check your order before signing for it, if it is damaged you must note it on the delivery acceptance note, also if possible take a photograph of the damage. Inform us as soon as possible either by calling 01244 259 133 or email info@tilesandtrims.co.uk.

All delivery charges are calculated during the checkout process. You can arrange for your own delivery, choose 'Collect from Trade Counter' during checkout and just let us know that a third party will be collecting on your behalf, we cannot be held responsible for the items once they have left our premises.

Returns

Please be aware that if you are returning an item to us you must pay for the return postage unless the item is faulty or has been damaged during shipping. We can arrange for collection at the same shipping rate as the item was originally shipped at.

All items must be returned in their original packaging and fully intact. If an item is return because it is no longer required (order my mistake or over ordered) we may charge a small re-stocking fee depending on what the item is.

Refunds will only be given once the item has been returned to us and checked.

If you have any questions please get in touch with us.

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