Should you change your mind after purchasing a product, then get in touch with us to arrange return of the item. If the item is proven to be faulty we will pay for the return postage. If you change your mind about the product you can still return it within 30 days of purchase but return postage will be at your own cost.
Refunds will be processed once we have recieved the item(s), if the item is proven to be faulty your refund will include the original delivery cost, if the item is returned for any other reason the customer will pay for the return postage.
Please note, if you are returning a hazardous item such as a product that contains a battery you must declare this to the courier and label the package accordingly.
Handling charges may apply on some products to cover excess delivery charges. All returned items must be undamaged and in their original condition, we are unable to accept returned items that have been opened or items that we are unable to repackage and sell.
Published product details, specifications and suitability information is the best available at the time. If you order an item from us based on product description or specification which proves to be erroneous we will offer you a choice of either a full refund of the item or an alternative item that meets your requirements if available and arrange for collection of the unwanted item on a specified day. If you choose to have an alternative item we will either refund or charge the difference in price.
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